Job Title: Regional Success Specialist

Location: US - Remote

WHY YOU’LL LOVE Salesloft

Lead with humility and respect, Earn customer trust, Put team over self, Redefine what’s possible, Deliver big results. These values define who we are and have empowered our staggering growth to become the #1 leader in sales engagement platform.

Based in Atlanta, Georgia Salesloft has over 1,000 employees and is growing by the day. As a testament to the culture and company we've collectively built, our world-class team has been named twice by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ featured by The New York Times as a start-up that ‘may be the next unicorn... on a path to a $1B valuation,' and has consistently been recognized as a ‘#1 Best Place to Work in Atlanta.’ Salesloft is disrupting the Sales Engagement space and is on a mission to activate the authentic seller in all of us.

We’re on a mission to redefine an industry! This is challenging work – but our team of brilliant minds makes the journey thrilling. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us!

THE OPPORTUNITY

Although we’re proud of our history, we’re just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains the nation’s elite talent.

At Salesloft, our Regional Success Specialists are pivotal to our company’s success. You will be a key member of our high-performing global Strategic Services and Success team driving adoption, value, and ROI.

Your role will be to educate customers both 1:1 and at scale, delivering best practice training, analysis and insights for usage improvement, and new features of Salesloft. You will be showcasing the platform on a daily basis which means you’ll have an immediate impact on the day to day lives of many of our customers.

Other key aspect to this role will be;

• Regularly evaluate customer usage patterns and provide relevant next-step recommendations to ensure ROI
• Share sales engagement insights and best practices, relevant to the customer’s current workflow, with an emphasis on how to execute those practices using Salesloft
• Ensure your activities are aligned and support the customer’s success plan
• Consult with individual-contributing end users, managers and VP level stakeholders from the customer team
• Support QBR planning and execution
• Guide clients through the launch of new programs, optimizations, and revenue goal attainment efforts

WHAT WE’RE LOOKING FOR

We are seeking an excellent communicator with solid knowledge of sales engagement who will engage, retain/expand, and increase our customers' understanding of Salesloft product offerings.

If you’re passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth environment, then becoming a Regional Success Specialist is the career path for you!

KEY SKILL SETS

• 3+ years of experience in a professional services/customer success or sales role
• Experience working with a sales engagement platform
• Experience with an enterprise CRM. Salesforce/Dynamics Admin Certification is a plus!
• Experience supporting teams enablement on CRM, Automation, and Sales Engagement platforms
• Experience navigating large and complex organizations, including gaining access to key executives and stakeholders, with a proven record of attaining meaningful alignment and driving organizational revenue transformation
• Demonstrate strong interpersonal, verbal, and written communication skills
• Excellent presentation skills which encompass clear and compelling communication
• Flexible to meet client commitments including travel as needed to meet customers needs, up to 20%
• Self-motivated, creative, entrepreneurial
• Passion to expand business and technical knowledge, and keep up to date with best practices and latest technology

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
• Join our 3-week Sales Bootcamp, where you will learn our software and all the skills necessary to set you up for success, allowing you to make an impact in the market quickly
• Begin 1:1’s with your manager, understand your 30-60-90 day plan, meet & shadow current members of the Salesloft team, and delve into your accounts
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Meet key partners in Account Management, Finance, Marketing, Executives etc. - they will be key relationships for you throughout your deal cycle
• Become demo certified

WITHIN THREE MONTHS, YOU’LL:

• Be Salesloft admin certified
• Be enrolled in our Salesloft PM certification program
• Be a product expert and feel comfortable walking a customer through all aspects of the Salesloft platform
• Have proficiency in both the Salesloft product capabilities as well as modern sales engagement best practices
• Begin engaging with your book of business through proactive touchpoints and strategic customer meetings

WITHIN SIX MONTHS, YOU’LL:

• Be running with your playbooks to encourage adoption, process optimization, and increase performance/production
• Be able to show quantifiable ROI to customers, in the form of success stories, of the work you have been doing with them
• Have a greater ability to understand deep technical aspects of a product and educate customers and peers using simplified explanations

WITHIN TWELVE MONTHS, YOU’LL:

• Set an example for new Strategic Success Specialists, and assist in training, onboarding and motivating new Lofters
• Be a proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance
• Have a thorough understanding of the challenges an organization faces when implementing a new technology and how to help them manage change

IS THIS ROLE NOT AN EXACT FIT?

Keep an eye on our Careers Page for other positions!

Salesloft is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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