Interapt is a leading technology services company that is transforming industries and empowering humans with technology. Our team is comprised of passionate individuals who are dedicated to excellence and have a strong desire to make a positive impact. We are committed to creating an inclusive and diverse workforce that fosters growth and development.

Interapt is currently seeking a Customer Support Analyst for an opportunity on our team. In this role, you will be responsible for providing advanced technical support and troubleshooting assistance to our customers. You will play a critical role in ensuring customer satisfaction and resolving complex issues in a timely manner.

Responsibilities:

• Provide tier I technical support to customers via phone, email, and chat
• Identify, troubleshoot, and resolve complex technical issues
• Collaborate with 1 support team to provide seamless customer service experience
• Document and track customer issues using our internal ticketing system
• Escalate unresolved issues to appropriate internal teams